2017-08-09 / Community

Miller County Hospital earns International Standards Organization Certification


(Back row, L-R) Russell Worek, Radiology Manager; Debra Miller, Infection Control Nurse; Ashlie Brackin, UR/RM Nurse; Leanne Lovering, Medical Surgical Nurse Manager; Alice Martin, DNV Internal Auditor; Joanna Jenkins, ER Nurse Manager; (front row) Carla Alday, Respiratory Manager; Lindsey Brown, Laboratory Manager; Maleigh Cox, Interim OR Nurse Supervisor; Sharon Calhoun, DNV Accreditation/ Quality Management (Back row, L-R) Russell Worek, Radiology Manager; Debra Miller, Infection Control Nurse; Ashlie Brackin, UR/RM Nurse; Leanne Lovering, Medical Surgical Nurse Manager; Alice Martin, DNV Internal Auditor; Joanna Jenkins, ER Nurse Manager; (front row) Carla Alday, Respiratory Manager; Lindsey Brown, Laboratory Manager; Maleigh Cox, Interim OR Nurse Supervisor; Sharon Calhoun, DNV Accreditation/ Quality Management What is ISO 9001?

The ISO 9001 is a standard related to quality management systems and designed to help organizations ensure that they meet the needs of customers, shareholders and employees which allows an organization to develop sustainable performance.

While the ISO 9001 standard is better known within the maritime and aeronautical industries among others, the ISO 9001:2008 management standards are also applicable to healthcare. The ISO 9001 Quality Management Standards provide a roadmap for identification, focus, and improvement on the most successful approaches to patient care that ultimately deliver the most positive patient outcomes.

What was required of Miller County Hospital?

ISO 9001:2008 Quality Management System certification required the development of a formal quality management system (QMS), management system review, employee training, process documentation, establishment of process metrics and implementation of internal auditing processes to measure for continual improvement. The survey for conformance to the Quality Management Standards was conducted by DNVGL in conjunction with the DNVGL Healthcare NIAHO Accreditation annual survey.

Why is this good for the patients of the communities Miller County Hospital serves?

This certification based upon management of quality standards is a demonstration of the hospital’s commitment to all the communities we serve.

The DNVGL methodology of: “document what we do, do what we say, prove that we do it and continually improve” when applied to our patient care processes enhances the hospital’s ability to meet our operational goals for delivery of effective patient centered, safe, timely, and cost effective care for all our patients and the communities we serve.”

Is this just a one-time certification?

This is not a one-time certification that gets put up on a shelf.

The annual hospital survey for conformance to NIAHO Healthcare Accreditation Standards by DNVGL incorporates a separate ISO 9001:2008 survey process.

Each NIAHO Healthcare Accreditation and the separate ISO 9001:2008 Certification require recurring third year full accreditation and certification surveys. In 2018, during the Miller County Hospital Accreditation survey another ISO Certification survey will be conducted to certify compliance with updated 9001 standards (9001:2015).

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